Skills | enthusiasm - teamwork - willingness to get stuck in - customer service
Time | 1.5-2 hours per session
30 minute set up before service / 30 minute serving straight after the service / 30 minutes washing up and tidy up after refreshments finished
Commitment | 1 or 2 volunteers to volunteer weekly to coordinate activities, and to carry out refreshments serving around 6 times a year
The team: Refreshments Team
At Emmanuel we believe in serving refreshments weekly after each service as a time for fellowship, sharing of news and further mission. It's a time for us to be inclusive, to live out our faith, and to share together. To do this we need committed volunteers to serve refreshments, create an inclusive environment, and serve the Emmanuel Family in this way.
They are a committed team - who work together and ensure we serve refreshments each Sunday and at other ad-hoc events as required, keep in line with hygiene standards, and generally keep the upkeep of the kitchen to the standard we would expect.
Is this team for you?
You’d be perfect for this team if you have a passion for customer service, serving in a practical way, or generally like being around people. You’ll be good at delivering tasks, chatting to those who come for a cuppa, washing up, and that all important task of making a brew. This is essential. But of course, full training is given if needed too!
Each week is busy, serving up to 100 people in a queue - so you need to be quick thinking, efficient and fast at serving, collecting and getting the job done.
Set up and manage a refreshment volunteer rota of three people each Sunday; one of the three to bring milk.
Set up and manage a refreshment volunteer rota for the ad hoc event.
Liaise with the ad hoc events manager / renters who require the service.
Train the people on the rota in how to use the dishwasher and the safe serving of refreshments, following current food hygiene standards.
Purchase tea and coffee and other refreshments from FairTrade and ensure there is a continuous supply.
Be able to gain the cooperation of other volunteers & manage the volunteer list, communicating primarily via email.
Knowledge of food hygiene.
Providing refreshments after the Sunday service.
Set up before, and clear up afterwards.
Follow directions regarding the use of the dishwasher, food hygiene,
Serve tea, coffee or juice to all who wish to stay after the service
Collect finished cups from tables, generally chatting to all who stay
Wipe tables when finished
Wash, dry and put away pots
Generally tidy away once finished, including tables and chairs
Skills you'll need
the ability to be organised and organise others
willingness to get stuck in
food hygiene awareness
hands-on ability to do tasks
You will be required to hold a relevant level food hygiene certificate and DBS for these roles, and attend annual safeguarding training. Sign up now.